Refund policy
REFUND & RETURN POLICY
Brand: TwirliBaby
Customer Support: twirlibaby@gmail.com
Last Updated: October 11, 2026
1. General Information
At TwirliBaby, customer satisfaction is our priority. We are committed to providing a transparent, secure, and reliable shopping experience.
This Refund & Return Policy explains your rights, the conditions for returning products, and how refunds are processed.
Where applicable, this policy complies with Spanish consumer protection legislation, including Royal Legislative Decree 1/2007 (LGDCU) and Law 34/2002 (LSSI-CE), without prejudice to mandatory consumer protection laws in your country of residence.
For questions or assistance, contact us at:
Email: twirlibaby@gmail.com
2. Our 90-Day Money-Back Guarantee
We want you to feel confident when purchasing from TwirliBaby.
That's why we offer a 90-Day Money-Back Guarantee on purchases made directly through our official online store.
You have 90 calendar days from the date your order is delivered to try your TwirliBaby product.
If you're not satisfied with your purchase, you can request a return and refund within this period.
Our guarantee includes:
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90 days to try your product at home or on the go.
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Returns accepted even if the product has been opened and reasonably tested.
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A refund if the product does not meet your expectations.
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Customer support throughout the return process.
To qualify, the product must be returned with its essential components, without deliberate damage or misuse, and cleaned appropriately after use.
Original packaging is appreciated but is not mandatory.
For eligible returns of an entire order, we refund the amount paid, including standard outbound delivery charges. Direct return shipping costs are the customer's responsibility unless the product is defective, incorrect, or applicable law requires otherwise.
This voluntary guarantee is additional to your statutory consumer rights and does not limit them.
3. Legal Right of Withdrawal — 14 Days
Under Articles 102 and following of the Spanish General Law for the Protection of Consumers and Users, eligible consumers have the right to withdraw from an online purchase within 14 calendar days, without providing a reason.
The withdrawal period begins on the day you, or a third party designated by you other than the carrier, receive the product.
To exercise this right, you must notify us before the 14-day period expires.
Contact: twirlibaby@gmail.com
Your request should preferably include:
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Full name.
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Order number.
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Product being returned.
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A clear statement of your decision to withdraw.
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Date of delivery.
We will acknowledge your request and provide return instructions.
You must send the product back within 14 calendar days of notifying us of your withdrawal.
Your statutory right of withdrawal operates independently of our 90-Day Money-Back Guarantee.
4. Return Conditions
We aim to make returns straightforward and transparent.
For returns under our 90-Day Money-Back Guarantee:
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Requests must be submitted within 90 calendar days of delivery.
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Products may have been opened and reasonably tested.
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Products should be cleaned before being returned.
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Essential parts and accessories must be included.
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Products must not have been deliberately damaged or subjected to misuse.
For returns made under the 14-day statutory withdrawal right, the conditions and exceptions established by applicable consumer protection law apply.
Customers may be responsible for a reduction in value caused by handling beyond what is necessary to establish the product's nature, characteristics, or functioning, where permitted by law.
We will not automatically reject a return solely because the original packaging has been opened.
Important: The 90-day satisfaction guarantee remains available for products that have been reasonably tested according to its conditions.
5. How to Request a Return
To begin a return, contact our customer support team:
Include your order number and explain whether you are requesting a return under our 90-day guarantee, exercising your statutory withdrawal right, or reporting a defective product.
Our team will provide the appropriate return instructions and destination address.
Please use suitable protective packaging to prevent damage during transportation.
For your protection, we recommend using a tracked shipping service and retaining your shipping receipt.
Contacting us for return instructions is recommended, but prior authorization is not required to exercise a statutory withdrawal right.
6. Return Shipping Costs
For non-defective products returned because of a change of mind or under our voluntary satisfaction guarantee, the customer is responsible for direct return shipping costs, provided this information has been disclosed before purchase.
If you receive a defective, damaged, or incorrect item, TwirliBaby will cover the necessary return shipping costs or provide an appropriate solution in accordance with applicable law.
Return shipping charges may vary depending on the customer's location and the return destination.
We recommend contacting us before arranging a shipment to ensure you receive the correct return address.
7. Refund Processing
We aim to process refunds as quickly and efficiently as possible.
For statutory withdrawal requests, refunds will be made without undue delay and no later than 14 calendar days after we receive your withdrawal notification.
Where permitted by law, we may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
Refunds will be issued using the original payment method, unless expressly agreed otherwise, without additional refund fees.
For returns under our voluntary 90-day guarantee, we aim to process eligible refunds within 14 calendar days of receiving the returned product or satisfactory proof of its return.
Refunds will include the original standard delivery charge for a fully returned order. Additional costs incurred by selecting premium or express delivery are not refundable unless required by law.
The time required for funds to appear in your account may depend on your bank or payment provider.
8. Damaged, Defective, or Incorrect Products
At TwirliBaby, we carefully manage our orders to ensure products arrive in satisfactory condition.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Email: twirlibaby@gmail.com
Please provide, where available:
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Your order number.
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A description of the issue.
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Photographs showing the problem.
These details help us investigate and resolve your request more efficiently. The absence of photographs does not automatically eliminate your statutory rights.
Depending on the circumstances and applicable law, you may be entitled to a free repair, replacement, price reduction, or refund.
Where Spanish consumer law applies, new consumer goods are generally covered by a three-year statutory conformity guarantee from delivery.
This legal protection is separate from, and is not limited by, our voluntary 90-day satisfaction guarantee.
9. Shipping and Processing Times
We work to prepare and dispatch orders as efficiently as possible.
Our estimated delivery schedule is:
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Order Processing: 1–3 business days after payment confirmation.
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Shipping and Transit: 9–13 business days after dispatch.
These are estimates rather than guaranteed delivery dates.
Delivery times may vary because of public holidays, customs procedures, carrier disruptions, or other circumstances beyond our reasonable control.
If your order experiences a significant delay, please contact us at twirlibaby@gmail.com.
Your statutory withdrawal period and our voluntary 90-day guarantee begin upon delivery, not when the order is placed.
Mandatory rights relating to late or failed delivery remain unaffected.
10. Consumer Rights and Dispute Resolution
We are committed to resolving customer concerns fairly and efficiently.
If you experience an issue with an order, please contact us first:
We will make reasonable efforts to find a suitable solution.
Where applicable, consumers may seek assistance from recognized consumer protection authorities or Alternative Dispute Resolution (ADR) organizations.
Information about European consumer dispute resolution bodies is available at:
https://consumer-redress.ec.europa.eu/dispute-resolution-bodies
Nothing in this policy limits your right to pursue legal remedies or protections granted by mandatory consumer legislation.
11. Changes to This Policy
TwirliBaby reserves the right to update this Refund & Return Policy to reflect legal requirements, operational changes, or improvements to customer service.
Any updates will be published on our website with the corresponding revision date.
Changes will not retroactively reduce rights or commercial guarantees applicable to purchases already completed.
12. Contact Information
For questions regarding orders, refunds, returns, or product guarantees, contact:
Brand: TwirliBaby
Email: twirlibaby@gmail.com
Legal Business Name: [INSERT LEGAL BUSINESS NAME]
Business Address: [INSERT REGISTERED BUSINESS ADDRESS]
Telephone: [INSERT CUSTOMER CONTACT NUMBER]
Our customer support team will assist you with your request.
Shop with Confidence at TwirliBaby.
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Your satisfaction matters, and we're here to help make every purchase a positive experience.