SHIPPING POLICY

1. General Information

At TwirliBaby™, we are committed to providing a smooth and reliable shopping experience.

We carefully process orders and work with our shipping partners to deliver your products as efficiently as possible.

For shipping inquiries, contact twirlibaby@gmail.com.

2. Order Processing

All orders are processed within an estimated 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation when available.

3. Shipping and Delivery Times

Our estimated shipping time is:

9–13 business days after dispatch.

The total estimated delivery time, including processing, is approximately 10–16 business days.

Delivery estimates may vary depending on your destination and circumstances beyond our reasonable control.

These estimates do not affect your statutory rights regarding delivery deadlines.

4. Shipping Costs

Shipping costs, if applicable, are displayed at checkout before payment.

Free shipping may be available on eligible orders or during promotional campaigns, subject to the conditions displayed at checkout.

Customers will be informed of applicable shipping charges before completing their purchase.

5. Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Please allow time for the carrier to update the tracking status.

If you have questions about your shipment, contact twirlibaby@gmail.com.

6. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur because of:

• Customs inspections.

• Carrier disruptions.

• Public holidays.

• High shipping volumes.

• Unexpected logistical circumstances.

If your order experiences a significant delay, please contact us.

Applicable consumer rights concerning delayed or failed delivery remain unaffected.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information.

Please review your shipping address carefully before confirming your order.

If you notice a mistake, contact us as soon as possible at twirlibaby@gmail.com.

We will try to correct the information before dispatch, although changes cannot always be guaranteed once an order has been shipped.

8. Lost or Damaged Packages

If your package is lost, arrives damaged, or is not delivered, please contact us.

We will investigate the issue with the shipping carrier and provide an appropriate solution in accordance with applicable consumer protection laws.

TwirliBaby™ remains responsible for delivery risks where required by law.

9. Customs and Import Charges

International shipments may be subject to customs duties, import taxes, or other charges depending on the destination.

Any applicable charges and their allocation will be disclosed where legally required before the purchase is completed.

10. Contact Information

For questions regarding shipping, delivery, or tracking, contact:

TwirliBaby™

Email: twirlibaby@gmail.com

We are committed to helping you receive your order as smoothly as possible.

TwirliBaby™ — Making Snack Time Easier for Little Ones.